Refund Policy

Premier Traders Refund Policy

Thank you for shopping at Premier Traders. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds:

We offer refunds on eligible products within 5 days of the purchase date. To be eligible for a refund, your item must meet the following criteria:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • The item must have been purchased directly from Premier Traders.

2. Non-Refundable Items:

Certain items are not eligible for refunds, including:

  • Gift cards.
  • Downloadable software products.
  • Products that are damaged or not in their original condition.

3. Refund Process:

To initiate a refund, please contact our customer service team at sales@premier-traders.com or WhatsApp us with your order details and reason for the refund request. Once your request is received and approved, we will provide you with instructions on how to return the item.

4. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Timeline:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.

6. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund after 6 business days, please contact us.

7. Contact Us:

If you have any questions about our refund policy, please contact us at sales@premier-traders.com or WhatsApp us at +92 321 2213898.